what we do
BEHAVIORAL HEALTH phone intake evaluations
We offer quality assurance programs for all behavioral health treatment settings and levels of care.
Customize your insights based on location specific demographics and service offerings.
Hospital Inpatient & Residential Centers
Addiction & Recovery Centers
Outpatient & Partial Hospitalization
Discover your "Hidden Opportunities" and Measure what Matters
Frontline-Focus helps you uncover the hidden opportunities within your intake department. We'll help you better understand how your intake staff is handling the most critical components of your phone intake evaluations.
QUALITY OF RISK ASSESSMENTS
How well is your intake staff screening for safety to ensure your most vulnerable patients are prioritized?
Presenting problem & precipitating crisis
How well is your staff is probing for the most important information to ultimately offer a clear direction to care?
brand reputation & referral sources
How well are you tracking who drives your business, referral response times,and you're overall brand reputation?