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Increase patient satisfaction and transparency into your core KPIs, resulting in more callers to your hospital.
Provide you with actionable tools and insights for your staff to quickly improve how they build rapport and increase your potential patients.
Improve your brand reputation, community awareness, and decrease missed referral opportunities through our innovative and easy-to-use performance management tools.
Build a customized call evaluation program that meets your specific needs.
Begin capturing real-time data through phone mystery shop audits.
Provide actionable insights and recommendations to arm you with the data you need to ensure every patient has a quality first impression of your facility.
We enable your management teams to provide quality feedback and coaching to quickly address issues and reward service excellence in real time.
We help you avoid lost revenue by ensuring timely and quality responses to referrals and providing insights on your top referral sources.
We provide a user friendly interface that delivers a comprehensive analysis of your intake department's most critical KPIs.
"Frontline-Focus helped identify problems in our phone intake process. The results of the phone audit program forced us to make changes, which have positively affected our bottom line! Frontline-Focus was easy to work with and provided valuable insight into phone intake process."